Support
A real person reads every message.
If a robot needs to stop right now: press the physical stop button on the robot, or use Stop in the app. Either one halts it immediately. You do not need to contact us first, and you do not need a reason. Tell us afterwards.
Get in touch
Email support@harfredlabs.com, or use Support inside the app, which attaches the booking you were looking at. Tell us what you were doing, what you expected and what happened instead. If it is about a booking, the booking reference is the fastest way in; if it is about the app itself, the build number from Account → About tells us whether a fix has already shipped.
What we can help with
- A booking that needs changing, extending, moving or cancelling.
- A robot that did not arrive, did not finish the job, or damaged something.
- An incident during a booking, or anything that felt unsafe.
- A charge you do not recognise, or a price that does not match what you were shown.
- Asking what a robot's sensors recorded during your booking, and having it removed.
- Something in the app not working, or working differently than you expected.
- Telling us where you are, so we know which suburb to open next.
Before you write
Cancellation, extension, substitution and pricing rules are all on the pricing page; what each robot can and cannot safely do is on its own profile; and the FAQ answers most first-booking questions. If the app itself is misbehaving, close it and reopen it — it updates itself on launch, and your data is not affected by an update.
One thing to know
Botler runs on a seeded, illustrative fleet: the robots, prices and availability you see are a simulation, and no live robot is dispatched. If you are here because you were expecting one, that is our fault for being convincing — the about page explains what is real and what is not.
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